Subscriptions
Sign up for a Contraband Coffee subscription and have your favourite coffee delivered fresh to your door without needing to lift a finger!
How it works
Whether you want your perennial favourite or would prefer to mix it up, our flexible coffee subscription makes coffee at home easy.
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CHOOSE COFFEE
Choose your coffee and how much you’ll need per month. You can select coffee, brew style, whether you need us to grind it for you.
Alternatively, if you want us to do the thinking for you, select our “Roaster’s Choice” option and you’ll get a rotation of our favourite coffees, curated to suit your home coffee set-up.
SUBSCRIBE
Enter your payment and delivery information. We will get your first order sent out to you as soon as possible.
Recurring deliveries will then be sent out on the first Tuesday of every month after we roast your coffee fresh on the Monday.
Manage your subscription at any time in our customer portal.
GET COFFEE
Your order will automatically renew every month, so you’ll have fresh, delicious coffee on your doorstep like clockwork.
You will be given an a login so you can easily adjust, pause or cancel your subscription at any time
Frequently asked questions
Got questions? We've got answers! Dive into our FAQs for a thrill ride through all our most common queries.
When will I receive my order?
Coffee is sent out on the first Tuesday of every month. Required volume will depend on your consumption habits and preferred brew style but as a general rule, per month: 500g will suit one cup per day for one person. 1kg per month will suit two people or someone having a couple of cups per day.
2kg per month will keep a household of 4 sufficiently caffeinated until your next delivery. If you find you need to increase or reduce your subscription, you can easily log into your account through our website and adjust your ongoing subscription accordingly.
How do I get started and how does billing work?
Go into our store and select your favourite coffee. When adding to your cart you can select a one-off purchase or subscription. For a subscription, your payment details will be stored and you will be automatically billed every month according to your subscription amount.
Your initial order will be sent as soon as possible after your initial purchase, then subsequent orders will be sent out on the first Tuesday of each month.
Will you be like my local gym and make it difficult for me to cancel?
Nope, and we won’t hit you with a guilt trip either. When you set up your subscription, you’ll be given a login to our customer portal. There you can easily manage all aspects of your subscription, including cancellation with questions asked.
How does the “Roaster’s Choice” subscription work?
When you purchase a Roaster’s Choice subscription, you tell us how you're brewing your coffee and whether you want whole beans or need it ground. From there our roastery crew will select a coffee that they’re passionate about and send it out for you to enjoy. If you happen to receive one you’re not a huge fan of (hopefully you won’t!), just let us know and we can make a note not to include that particular coffee in your rotation in future.
Coffee is seasonal, what happens if my favourite coffee is no longer available?
We will keep you updated if your chosen coffee is running low in stock. We will suggest an alternative or two that will suit your preferred flavour profile, or you can log into your subscription portal and adjust your order if you’ve seen another coffee that catches your eye.
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Frequently asked questions
Got questions? We've got answers! Dive into our FAQs for a thrill ride through all our most common queries.
When will I receive my order?
Online orders are shipped out from our roastery in Brunswick East. We endeavor to dispatch all orders within 48hrs of ordering. Orders are sent out via Australia Post, please allow 3-5 business days for delivery. You will receive tracking information via Australia Post once your order has been sent.
Do you do returns?
We do not offer returns for “change of mind” through our online store, however if your order has arrived incorrect or damaged please email us at contact@contrabandcoffeetraders.com and we will arrange a replacement.
Do you have an in-person showroom to see the products?
Yes! You can visit our roastery/cafe in Brunswick East, Melbourne and experience our products through our aroma table or by enjoying a coffee in house. We’re open 7 days a week.
Do you ship internationally?
We do not offer shipping internationally through our online store, however if you are after something specific please reach out to us at contact@contrabandcoffeetraders.com and we will do our best to accommodate your request.
Can you grind the coffee for me?
Yes. You can select your required grind setting on the product page on our online store. If you have purchased coffee online or in-store and you require it ground, feel free to bring it back to either of our locations and we will happily grind it for you. Unfortunately we are unable to accommodate grinding coffee from other coffee producers.
Do you do wholesale supply?
Absolutely! We love our extended Contraband family and are always happy to welcome newbies. If you have a cafe or business with dedication to quality and sustainability we’d love to hear from you. You can reach out via our wholesale page, or at wholesale@contrabandcoffeetraders.com